What it costs
Pick a tier. Add what you need.
One fixed fee a month. Starter is half the cost of one hire, and the full desk still costs less than the RM6,800 of salaries it takes to cover the same hours yourself.
Starter
The messages are getting away from you.
RM850/month
- Customer service on chat apps, email and web chat
- Bookings, order and delivery questions
- Your answers, your prices, your rules
- One report a week
- Cover
- Office hours, Mon to Sat
Business
Most pickedThe phone and the follow-up as well.
RM1,750/month
- Everything in Starter
- Phone and chat app calls answered in your name
- Sales follow-up until you get a yes or a no
- Appointments booked into your calendar
- Cover
- Evenings and weekends included
Full desk
The whole front office handed over.
RM3,500/month
- Everything in Business
- Tech support desk
- Marketing and campaigns
- Back office and data entry
- Cover
- Evenings, weekends and public holidays
How many a day
Count everything your customers start: chats, emails, web chat and phone calls, added together on a normal day. Not sure? Pick the closest one and we will check it with you.
Up to 20 a dayA quiet shop, or one channelIncluded
20 to 50 a dayA busy shop or clinic+RM350
50 to 150 a dayPeak season, or after a campaign+RM900
More than 150Tell us and we work it out with youTalk to us
Add to your tier
Tech support deskSetup, login and how-to questions, with your steps.+RM650
Marketing & campaignsReminders, win-backs and review requests to your own list.+RM550
Back officeOrder entry, invoices, delivery orders, data entry.+RM690
Phone & chat app callsCalls picked up in your company name, with a written summary.Included
Evenings & weekendsCover until 10pm, plus Saturday, Sunday and public holidays.Included
Extra language deskMandarin, Cantonese, Tamil or another language, on top of BM and English.+RM450
Your monthly cost
RM1,750/month
Business.
- Business
- RM1,750
If you had your own staff answering round the clock:
- A week, covered
- 168 hours
- One person covers
- 45 hours
- So you hire
- 4 people
- Salaries alone
- RM6,800 a month
You save RM5,050 a month on this plan.
Before EPF, SOCSO, laptops and leave cover. Nobody works 24 hours, which is the whole reason this costs what it costs.