Questions owners ask before handing over customer service
What it costs against hiring, how long setup takes, who is on the team, and what happens to your data.
Not for what you get. One staff member costs about RM1,700 a month, and EPF and SOCSO come on top of that. One person also cannot cover everything: they take lunch, they go on leave, they fall sick, and anything after hours is overtime. Our Starter plan is RM850, half a salary. The bigger plans cost more than one hire, but they cover what three or four staff would, day and night, with no overtime and no leave to cover.
We answer in your company name, with your prices and your rules, so it reads like your business. We do not lie about it. If a customer asks directly, we tell them they are speaking to the team that handles enquiries for the company.
About two weeks for one channel. Week one is the call and the write-up: your answers, your prices, your rules. Week two we work beside you, so you can hear how we sound before we take over. Adding more channels later is faster.
Yes, anywhere in Malaysia. We work on your own number, your inbox and your chat, so where your shop or office sits makes no difference to us or to your customers. East Malaysia is the same time zone, so nothing changes about when we answer either.
Yes. English and Bahasa Malaysia come with every plan. Mandarin, Cantonese, Tamil or whatever else your customers actually use, we can put on the desk as an add-on. Tell us on the first call and we write the answers in that language rather than translating the English ones.
No. We work in the tools you already use: your WhatsApp number, your inbox, your POS, your booking system, your spreadsheet. Your team learns nothing new and you buy no new licence. You keep every account and every record.
Both. Repeat questions are handled by our system, which is why an answer comes back in seconds at 9pm. Anything unusual, sensitive or expensive goes to a real person on our team. Your customer never gets stuck with a bot.
Malaysians, all of us. The people answering your customers are based here, so they know the local terms, the public holidays and how customers here actually talk and type. Outsdesk is run by Orbix Tech Sdn Bhd.
Yes. You get a named person who knows how your business works, and who knows how to get our own in-house AI to handle the repetitive part properly. You message that person, not a portal, and it is the same person next week. The AI does the repeating; they decide what it is allowed to say.
Only the people working on your account get access, and we work inside your systems instead of copying your database out. Personal data is handled under the Personal Data Protection Act 2010. If you stop working with us, you keep the accounts, the numbers and the records.
Yes. It is your data, not ours. We hand over the customer records, the chat and call history, and the written answers, prices and rules we built with you, in a form the next team can actually use. Your number, your inbox and your accounts were always in your name, so there is nothing for us to hold on to.
Not in the first few months. We ask for a minimum term of three months, or six on the larger plans, because the first weeks are spent learning your prices, your answers and your rules before any of it pays off. After the term is up it runs month to month and you can stop with one month’s notice.
Start with one channel, usually WhatsApp. See how it goes before you give us more. When the term is up, if you want the work back, take it back. You already own the number, the inbox and the history, and we give you the written answers we built. There is no system to move off, because we never put you on one.