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Outsdesk
Who we do this for

We learn how your business talks

Same six jobs, different words. We learn yours first.

Clinics & dentalAnswered in your words

Clinics & dental

BookingsRemindersReschedulingNo-show chasing

Travel agencies

Package enquiriesQuotesVisa questionsGroup bookings

Property agencies

Portal leadsViewingsFollow-up

E-commerce & retail

Order statusReturnsMarketplace chat

F&B & catering

ReservationsCatering quotesComplaints

Services & trades

Job enquiriesSite visitsQuote chasing
What happens to a message

We sort it, then remember it

Everything your customers send comes into one place. We sort it, reply to it, and keep the answer for next time.

“How much?”“Where is my order?”“Change my booking”“Refund please”“Open on Sunday?”“Invoice for last month?”It all comes into one placeAnswered using your rulesBooked or logged for youSent to a personOnly what needs your attentionWe build your knowledge baseYour answers, prices and rulesEverything your customers send youWe receive it, and reorganise while we attend to the customerWe attend to your customers on your behalfThe more we handle, the more we can answer straight away.

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What you get back

One report a week, and the answers behind it

You do not log into anything. The report arrives, and the knowledge base is yours to read any time.

Your week, 3 to 9 MarchSent every Monday morning
All handled

412

Messages answered

96

Calls answered

38

Leads followed up

3

Need you

Where it came in

  • Chat apps222
  • Email107
  • Phone58
  • Web chat25

Only these need you

  • Refund over RM500, Aziz Hardware
  • Complaint about Tuesday delivery
  • Bulk quote, 300 units, new customer
Your knowledge base142 answers, written with you
Yours to keep
  • Refund and exchange rulesUpdated 2 days agoPolicy
  • Delivery to Sabah and SarawakUpdated last weekDelivery
  • Price list, MarchUpdated last weekPrices
  • Opening hours and public holidaysUpdated 3 weeks agoBasics
  • Changing or moving a bookingUpdated 3 weeks agoBookings

Every answer we agree with you gets written down here. If you ever leave, it goes with you.

What we handle

Six jobs you would normally hire for

Give us one. Or all six. Most start with WhatsApp.

We work in your company name, with your prices and your rules.

WhatsAppWhatsApp callsPhoneEmailMarketing emailWeb chatSMSYour own system

Your number stays the same. Your inbox stays the same. No new app for your team to learn.

Customer service

We answer your customers, in your name.

  • WhatsApp, email and web chat
  • Order, stock and delivery questions
  • Complaints and refunds, to your rules

Call answering

Your phone always gets picked up.

  • Calls answered in your company name
  • Evenings, weekends and public holidays
  • Transferred to you, or a message taken

Tech support

The basic questions, so your engineers can work.

  • Setup, login and how-to questions
  • Basic troubleshooting, using your steps
  • Warranty claims and service bookings

Sales support

New leads answered in minutes, not tomorrow.

  • Enquiries answered day and night
  • Appointments booked into your calendar
  • Quotes and invoices sent automatically

Marketing

The messages that bring old customers back.

  • WhatsApp and email to your own list
  • Reminders: renewal, appointment, service due
  • Google review requests after a job

Back office

The paperwork after the sale.

  • Order entry and booking management
  • Invoices, delivery orders, simple claims
  • Data entry and weekly reports
Hire, or give it to us

Hiring costs a lot more than the salary.

You pay EPF, SOCSO, bonus, laptop and desk. Then the person resigns, and you start again.

We are one fixed price a month. It does not change when someone leaves.

Starts working
Hiring4 to 8 weeks
OutsdeskAbout 2 weeks
Monthly cost
HiringSalary, EPF, SOCSO, bonus, laptop
OutsdeskOne fixed fee
Sick days and leave
HiringYou cover it
OutsdeskAlways covered
After 6pm and weekends
HiringOvertime, or nobody answers
OutsdeskIncluded, if you want it
Training
HiringWeeks of your own time
OutsdeskWe do it before we start
If they resign
HiringStart the whole thing again
OutsdeskNothing changes for you

Big operation. Small team. Low cost. Most SMEs pay us less than one full-time staff.